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Town & City Gift Cards
FAQs for Europe including the UK and Ireland
Website Help
Postal Delivery
Using your Card
- I tried spending using the card and there was an issue.
- Can you refund back to the card?
- Can you extend my Town & City Gift Card?
- Where can I spend my Gift Card?
- I have just been gifted an e-cards but my phone will not support the download of either payment apps. I'm wondering whether I can get an exchange for a physical card?
- How much money is on my Town & City Gift Card?
- My card has declined
- I do not have enough money on my gift card for a purchase
- My Gift Card Has Expired
- I cannot find the long card number for my gift card
- I cannot get into my digital account on Love Local and it does not recognise my password. What do I do
- I bought a gift voucher recently but have not received the activation text with the code. Are you able to help?
- Is the Gift Card Recyclable?
- Where can I find a list of places to spend the card
- I visited a business that was listed as accepting the gift card but they wouldn't take it. What can I do?
- My card is damaged can I have a replacement
- My card won't swipe
- My gift card has expired but the expiry date on the card states it has a few more years, why is this?
- Can a gift card be topped up or reloaded?
- The card machine asked for a pin, what do I enter?
- My card will not swipe at payment
- Where is the CVC/Security Code on my card?
- When the store swiped my card, the machine asked for a pin number; where do I find this?
- How do I check the balance on my card?
- How long is a gift card valid for?
- How do I use my gift card online
- My card has expired, can it be extended?
Digital/E-Card
- I have sent a digital gift card but the recipient cannot activate it, how do they do this?
- what do I do if I have given the wrong email or mobile number the first time and my Digital card needs resending.
- How do I add a digital card to my phone?
- When does a digital card expire?
- Is there an option to purchase a digital or e-card instead of a physical gift card?
- What type of phone do I need to use a digital card/e-card?
- I have received a digital card/e-card how do I add it to my wallet?
- Can I gift a digital card to a person with an international phone?
Business Queries
- What is a Town and City Gift Card?
- What are the benefits of my business accepting the Town and City Gift Card?
- How can my business join the Town and City Gift Card for my area?
- How do I take payment with a digital Town & City Gift Card at my business?
- How do I process a gift card payment at my business?
- How do I take payment?
- How to take payments with iZettle or SumUp machines
- How do I check how much is on the card?
- What if the customer does not have enough funds on their Town & City Gift Card?
- I have a new terminal? Do I need to do anything?
- Can customers demand a chargeback?
- How do I take payment with a physical Town & City Gift Card at my business?
- I have an iZettle reader. I have followed instructions and have “ Send Link” in checkout as instructions state. I have received the SMS link but who’s name and postcode do we insert?