---
title: I can't pay for my order/my card payment is not working
description: Troubleshooting if your payment is not going through for your order
---

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August 20, 2025

# I can't pay for my order/my card payment is not working

## Troubleshooting if your payment is not going through for your order

We're sorry that your payment has not gone through on the Town & City Gift Cards website. We suggest checking the following:

1\. Your card details are correct. Card numbers will be 16 digits long; expiry please only put in 4 digits; CSV will be three digits (or four if using American Express Cards).

2\. Your name is spelt correctly.

3\. Your full address matches the one connected to the bank account of the card you are paying with.

If the payment continues to fail after checking the above, please contact customer support below:

 

 

 

- [Town & City Gift Cards](https://mi-cnx.com/support/town-city-gift-cards?hsLang=en#main-content)

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    - [Digital/E-Card](https://mi-cnx.com/support/town-city-gift-cards?hsLang=en#digital-e-card)
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- [I'm a customer](https://mi-cnx.com/support/im-a-customer?hsLang=en#main-content)

    - [Ordering Gift Cards online](https://mi-cnx.com/support/im-a-customer?hsLang=en#ordering-gift-cards-online)

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