How to switch a digital card to a physical card
Answer:
If you cannot access your digital card, we will be more than happy to exchange it for a physical card. All you need to do is email us at support@townandcitygiftcards.com quoting the card programme (e.g Edinburgh, Sheffield), the order number & an address to send the new card to. Please note that this can only be done if the card still has its original value attached to it.