Issues accepting the card
Usually there is a simple reason for an issue spending your card.
Not enough funds on the card
The balance of the card can be checked by scanning the QR code on the back of the card. We would suggest doing a quick double check by scanning the QR code or visiting www.getmybalance.com
Sometimes, people are looking to use their gift card towards a larger purchase. For example, they have a gift card for £200.00 and are looking to buy a £250.00 item.
In this circumstance, the business will need to complete two card transactions. One for £200.00 using your gift card and then a separate one for £50.00 using your other funds. This is known as a "Split Transactions".
If there are still issues please contact the Customer Support Team on 01212683210.
Staff Training
Occasionally new staff might unfortunately not be aware that they actually accept the gift card. All businesses accepting the gift card have had to "opt in" and complete test transactions to be part of the programme. Sometimes though businesses can decide that they no longer wish to accept the card so if you aren't able to get this resolved instore then do please let us know.
The customer support team can help businesses if they are unsure - contact them on 01212683210.
Card Damaged
In rare circumstances, the card magnetic stripe could have become damaged. If this is the case then please contact us and we can send you a new card.
If you have found this question via our online chat, please click on "No" this did not answer your question to be automatically connected to a member of the team during business hours.