---
title: My card will not swipe at payment
description: What to do if a card is not swiping through on a terminal
---

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July 30, 2025

# My card will not swipe at payment

## What to do if a card is not swiping through on a terminal

If the card is not swiping, check the mac strip (the black strip across the back of the card). This may be damaged, bent or scratched. If this is the case please contact us on the email below to request a replacement card.

If the mac strip looks okay, ask the staff member to check the terminal swipe function is working, they may need to clean the swipe function of dust and debris if it is an older machine. 

Contact customer support if the above does not resolve the issue [support@mi-cnx.com](mailto:support@mi-cnx.com) 

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