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Unbeatable Local Choice

Town & City Gift Cards

Town & City Gift Cards

FAQs for Europe including the UK and Ireland

How do I check or change my gift-card balance / unlock / top-up / extend it?

Website Help

My payment has not gone through on the website

I have put the wrong address in delivery, can I change it?

The website is not working

How do I remove an item from the basket?

How do I order multiple cards for a business?

How do I use Load This Card

Customer Service

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Postal Delivery

I have ordered a gift card but it has not arrived

Can I buy a gift card in a shop locally?

Shipment and delivery charges on website

Can I send a gift card directly to someone else

My card hasn't arrived?

What are my postage options?

Do you send internationally?

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Using your Card

I have just been gifted an e-cards but my phone will not support the download of either payment apps. I'm wondering whether I can get an exchange for a physical card?

My card has declined

I do not have enough money on my gift card for a purchase

My Gift Card Has Expired

I cannot find the long card number for my gift card

I cannot get into my digital account on Love Local and it does not recognise my password. What do I do

I bought a gift voucher recently but have not received the activation text with the code. Are you able to help?

Is the Gift Card Recyclable?

Where can I find a list of places to spend the card

I visited a business that was listed as accepting the gift card but they wouldn't take it. What can I do?

My card is damaged can I have a replacement

My card won't swipe

My gift card has expired but the expiry date on the card states it has a few more years, why is this?

Can a gift card be topped up or reloaded?

The card machine asked for a pin, what do I enter?

My card will not swipe at payment

Where is the CVC/Security Code on my card?

When the store swiped my card, the machine asked for a pin number; where do I find this?

How do I check the balance on my card?

How long is a gift card valid for?

How do I use my gift card online

My card has expired, can it be extended?

I tried spending using the card and there was an issue.

Can you refund back to the card?

Can you extend my Town & City Gift Card?

Where can I spend my Gift Card?

How much money is on my Town & City Gift Card?

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Digital/E-Card

How do I add a digital card to my phone?

When does a digital card expire?

Is there an option to purchase a digital or e-card instead of a physical gift card?

What type of phone do I need to use a digital card/e-card?

I have received a digital card/e-card how do I add it to my wallet?

Can I gift a digital card to a person with an international phone?

I have sent a digital gift card but the recipient cannot activate it, how do they do this?

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Business Queries

I have an iZettle reader. I have followed instructions and have “ Send Link” in checkout as instructions state. I have received the SMS link but who’s name and postcode do we insert?

What is a Town and City Gift Card?

What are the benefits of my business accepting the Town and City Gift Card?

How can my business join the Town and City Gift Card for my area?

How do I take payment with a digital Town & City Gift Card at my business?

How do I process a gift card payment at my business?

How do I take payment?

How to take payments with iZettle or SumUp machines

How do I check how much is on the card?

What if the customer does not have enough funds on their Town & City Gift Card?

I have a new terminal? Do I need to do anything?

Can customers demand a chargeback?

How do I take payment with a physical Town & City Gift Card at my business?

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Client Queries

What if a business gets a new card machine?

What do businesses get when they sign up?

What does unmatched transactions mean on Merchant Reports?

What are Property Fees