---
title: Town & City Gift Cards | Unbeatable Local Choice
description: FAQs for Europe including the UK and Ireland
---

[Skip to content](https://mi-cnx.com/support/town-city-gift-cards#main-content)

English

Show submenu for translations

[Support form](https://mi-cnx.com/support/kb-tickets/new)

![TCGC\_Logo.png\]](https://mi-cnx.com/hs-fs/hubfs/LOGOS%20AND%20BRANDING/TCGC_Logo.png?height=48&name=TCGC_Logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Support form](https://mi-cnx.com/support/kb-tickets/new)
- [Return to the Town & City Gift Card website](https://townandcitygiftcards.com/?utm_source=hubspot&utm_medium=hubspot&utm_id=hubspot+Knowledge)

[Return to the Town & City Gift Card website](https://townandcitygiftcards.com/?utm_source=hubspot&utm_medium=hubspot&utm_id=hubspot+Knowledge)

 Hello. How can we help you? Type your enquiry below and we will search articles that most closely match your query

- There are no suggestions because the search field is empty.

1. [Unbeatable Local Choice](https://mi-cnx.com/support)
2. [Town & City Gift Cards](https://mi-cnx.com/support/town-city-gift-cards)

# Town & City Gift Cards

 FAQs for Europe including the UK and Ireland

- [How do I check or change my gift-card balance / unlock /  extend it?](https://mi-cnx.com/support/how-do-i-check-or-change-my-gift-card-balance-/-unlock-/-top-up-/-extend-it)

## Website Help

- [My order has not been accepted but payment has been taken from my account?](https://mi-cnx.com/support/my-payment-has-not-gone-through-on-the-website-0)
- [My payment has not gone through on the website](https://mi-cnx.com/support/my-payment-has-not-gone-through-on-the-website)
- [I have put the wrong address in delivery, can I change it?](https://mi-cnx.com/support/i-have-put-the-wrong-address-in-delivery-can-i-change-it)
- [The website is not working](https://mi-cnx.com/support/the-website-is-not-working)
- [How do I remove an item from the basket?](https://mi-cnx.com/support/how-do-i-remove-an-item-from-the-basket)
- [How do I order multiple cards for a business?](https://mi-cnx.com/support/how-do-i-order-multiple-cards-for-a-business)
- [How do I use Load This Card](https://mi-cnx.com/support/what-is-load-this-card)
- [Customer Service](https://mi-cnx.com/support/customer-service)

See less ▼

## Postal Delivery

- [Can I send a gift card directly to someone else?](https://mi-cnx.com/support/can-i-send-a-gift-card-directly-to-someone-else)
- [My card hasn't arrived?](https://mi-cnx.com/support/my-card-hasnt-been-delivered)
- [Can I Top Up My Gift Card?](https://mi-cnx.com/support/what-are-my-postage-options-0)
- [What are my postage options?](https://mi-cnx.com/support/what-are-my-postage-options)
- [Do you send internationally?](https://mi-cnx.com/support/do-you-send-internationally)
- [I have ordered a gift card but it has not arrived](https://mi-cnx.com/support/i-have-ordered-a-gift-card-but-it-has-not-arrived)
- [Can I buy a gift card in a shop locally?](https://mi-cnx.com/support/can-i-buy-a-gift-card-in-a-shop-locally)
- [Shipment and delivery charges on website](https://mi-cnx.com/support/shipment-and-delivery-charges-on-website)

See less ▼

## Using your Card

- [I tried spending using the card and there was an issue.](https://mi-cnx.com/support/i-tried-spending-using-the-card-and-there-was-an-issue-accepting-the-card)
- [Can you refund back to the card?](https://mi-cnx.com/support/can-you-refund-back-to-the-card)
- [Can you extend my Town & City Gift Card?](https://mi-cnx.com/support/can-you-extend-my-gift-card)
- [I have just been gifted an e-card but my phone will not support the download of either payment apps. I'm wondering whether I can get an exchange for a physical card?](https://mi-cnx.com/support/i-have-just-been-gifted-an-e-cards-but-my-phone-will-not-support-the-download-of-either-payment-apps.-im-wondering-whether-i-can-get-an-exchange-for-a-physical-card)
- [Where can I spend my Gift Card?](https://mi-cnx.com/support/where-can-i-spend-my-gift-card)
- [My card has declined](https://mi-cnx.com/support/my-card-has-declined)
- [How much money is on my Town & City Gift Card?](https://mi-cnx.com/support/balance)
- [I do not have enough money on my gift card for a purchase](https://mi-cnx.com/support/what-happens-if-there-is-not-enough-money-on-the-gift-card)
- [My Gift Card Has Expired](https://mi-cnx.com/support/my-gift-card-has-expired)
- [I cannot find the long card number for my digital gift card?](https://mi-cnx.com/support/what-is-a-town-and-city-gift-card-1-0)
- [I cannot find the long card number for my gift card](https://mi-cnx.com/support/what-is-a-town-and-city-gift-card-1)
- [I cannot get into my digital account on Love Local and it does not recognise my password. What do I do?](https://mi-cnx.com/support/when-i-try-to-log-in-the-system-doesnt-do-anything-so-i-put-in-forgot-password-and-used-the-link-to-reset-password.-when-i-had-put-the-new-password-in-1655390134125)
- [I bought a digital gift voucher recently but have not received the activation text with the code. Are you able to help?](https://mi-cnx.com/support/i-bought-a-gift-voucher-recently-but-have-not-received-the-activation-text-with-the-code.-are-you-able-to-help)
- [Is the Gift Card Recyclable? ](https://mi-cnx.com/support/is-the-gift-card-recyclable)
- [Where can I find a list of places to spend the card](https://mi-cnx.com/support/where-can-i-find-a-list-of-places-to-spend-the-card)
- [I visited a business that was listed as accepting the gift card but they wouldn't take it. What can I do?](https://mi-cnx.com/support/i-visited-a-business-that-was-listed-as-accepting-the-gift-card-but-they-wouldnt-take-it.-what-can-i-do)
- [My card is damaged can I have a replacement](https://mi-cnx.com/support/my-card-is-damaged-can-i-have-a-replacement)
- [My card won't swipe](https://mi-cnx.com/support/my-card-wont-swipe)
- [My gift card has expired but the expiry date on the card states it has a few more years, why is this?](https://mi-cnx.com/support/my-gift-card-has-expired-but-the-expiry-date-on-the-card-states-it-has-a-few-more-years-why-is-this)
- [Can a gift card be topped up or reloaded?](https://mi-cnx.com/support/can-a-gift-card-be-topped-up-or-reloaded)
- [The card machine asked for a pin, what do I enter?](https://mi-cnx.com/support/the-card-machine-asked-for-a-pin-what-do-i-enter)
- [My card will not swipe at payment](https://mi-cnx.com/support/my-card-will-not-swipe)
- [Where is the CVC/Security Code on my card?](https://mi-cnx.com/support/where-is-the-cvc/security-code-on-my-card)
- [When the store swiped my card, the machine asked for a pin number; where do I find this?](https://mi-cnx.com/support/when-the-store-swiped-my-card-the-machine-asked-for-a-pin-number-where-do-i-find-this)
- [How do I check the balance on my card?](https://mi-cnx.com/support/how-do-i-check-the-balance-on-my-card)
- [How long is a gift card valid for?](https://mi-cnx.com/support/how-long-is-a-gift-card-valid-for)
- [How do I use my gift card online](https://mi-cnx.com/support/how-does-i-use-my-gift-card-online)
- [My card has expired, can it be extended?](https://mi-cnx.com/support/my-card-has-expired-can-it-be-extended)

See less ▼

## Digital/E-Card

- [My digital Town & City Gift Card hasn’t arrived with the recipient](https://mi-cnx.com/support/my-digital-town-city-gift-card-hasnt-arrived-with-the-recipient)
- [I have sent a digital gift card but the recipient cannot activate it, how do they do this?](https://mi-cnx.com/support/i-have-sent-a-digital-gift-card-but-the-recipient-cannot-activate-it-how-do-they-do-this)
- [What do I do if I have given the wrong email or mobile number the first time and my Digital card needs resending?](https://mi-cnx.com/support/wrong-number/email/digital-card)
- [How do I add a digital card to my phone?](https://mi-cnx.com/support/how-do-i-add-a-digital-card-to-my-phone)
- [When does a digital card expire?](https://mi-cnx.com/support/when-does-a-digital-card-expire)
- [Is there an option to purchase a digital or e-card instead of a physical gift card?](https://mi-cnx.com/support/is-there-an-option-to-purchase-a-digital-or-e-card-instead-of-a-physical-gift-card)
- [What type of phone do I need to use a digital card/e-card?](https://mi-cnx.com/support/what-type-of-phone-do-i-need-to-use-a-digital-card/e-card)
- [I have received a digital card/e-card how do I add it to my wallet?](https://mi-cnx.com/support/i-have-received-a-digital-card/e-card-but-cannot-upload-it-to-my-phone)
- [Can I gift a digital card to a person with an international phone?](https://mi-cnx.com/support/can-i-gift-a-digital-card-to-a-person-with-an-international-phone)

See less ▼

## Business Queries

- [What is a Town and City Gift Card?](https://mi-cnx.com/support/what-is-a-town-and-city-gift-card)
- [What are the benefits of my business accepting the Town and City Gift Card?](https://mi-cnx.com/support/what-are-the-benefits-of-my-business-accepting-the-town-and-city-gift-card)
- [How can my business join the Town and City Gift Card for my area?](https://mi-cnx.com/support/how-can-my-business-join-the-town-and-city-gift-card-for-my-area)
- [How do I take payment with a digital Town & City Gift Card at my business?](https://mi-cnx.com/support/how-do-i-take-payments-with-a-town-and-city-digital-gift-card)
- [How do I process a gift card payment at my business?](https://mi-cnx.com/support/how-do-i-process-a-gift-card-payment-at-my-business)
- [How do I take payment?](https://mi-cnx.com/support/how-do-i-take-payments-with-a-town-and-city-gift-card)
- [How to take payments with iZettle or SumUp machines](https://mi-cnx.com/support/how-to-take-payments-with-izettle)
- [How do I check how much is on the card? ](https://mi-cnx.com/support/how-do-i-check-how-much-is-on-the-card)
- [What if the customer does not have enough funds on their Town & City Gift Card?](https://mi-cnx.com/support/what-if-there-is-not-enough-money-on-the-gift-card)
- [I have a new terminal? Do I need to do anything? ](https://mi-cnx.com/support/i-have-a-new-terminal-do-i-need-to-do-anything)
- [Can customers demand a chargeback?](https://mi-cnx.com/support/can-customers-demand-a-chargeback)
- [How do I take payment with a physical Town & City Gift Card at my business?](https://mi-cnx.com/support/how-do-i-take-payment-with-a-physical-town-city-gift-card-at-my-business)
- [I have an iZettle reader. I have followed instructions and have “ Send Link” in checkout as instructions state. I have received the SMS link but who’s name and postcode do we insert?](https://mi-cnx.com/support/i-have-an-izettle-reader.-i-have-followed-instructions-and-have-send-link-in-checkout-as-instructions-state.-i-have-received-the-sms-link-but-whos-name-1666370770569)

See less ▼

## Client Queries

- [What if a business gets a new card machine?](https://mi-cnx.com/support/what-if-a-business-gets-a-new-card-machine)
- [What do businesses get when they sign up?](https://mi-cnx.com/support/what-do-businesses-get-when-they-sign-up)
- [What does unmatched transactions mean on Merchant Reports?](https://mi-cnx.com/support/what-does-unmatched-transactions-mean-on-merchant-reports)
- [How do I onboard a business to the gift card?](https://mi-cnx.com/support/how-do-i-onboard-a-business-to-the-gift-card)
- [What does "transaction required" mean?](https://mi-cnx.com/support/what-does-transaction-required-mean)
- [Do I need to swipe every payment terminal or just one?](https://mi-cnx.com/support/do-i-need-to-swipe-every-payment-terminal-or-just-one)
- [How do I know what businesses are on my program?](https://mi-cnx.com/support/how-do-i-know-what-businesses-are-on-my-program)
- [How do I onboard a national brand to my program?](https://mi-cnx.com/support/how-do-i-onboard-a-national-brand-to-my-program)

See less ▼

## I'm a customer

- [Contact Our Support Team](https://mi-cnx.com/support/contact-our-support-team)
- [Tillo orders](https://mi-cnx.com/support/tillo-orders)

- [Town & City Gift Cards](https://mi-cnx.com/support/town-city-gift-cards#main-content)

    - [Website Help](https://mi-cnx.com/support/town-city-gift-cards#website-help)
    - [Postal Delivery](https://mi-cnx.com/support/town-city-gift-cards#postal-delivery)
    - [Using your Card](https://mi-cnx.com/support/town-city-gift-cards#using-your-card)
    - [Digital/E-Card](https://mi-cnx.com/support/town-city-gift-cards#digital-e-card)
    - [Business Queries](https://mi-cnx.com/support/town-city-gift-cards#business-queries)
    - [Client Queries](https://mi-cnx.com/support/town-city-gift-cards#client-queries)
    - [I'm a customer](https://mi-cnx.com/support/town-city-gift-cards#im-a-customer)
- [I'm a customer](https://mi-cnx.com/support/im-a-customer#main-content)

    - [Ordering Gift Cards online](https://mi-cnx.com/support/im-a-customer#ordering-gift-cards-online)

[![](https://mi-cnx.com/hs-fs/hubfs/Miconex%20Long.jpeg?width=587&height=117&name=Miconex%20Long.jpeg)](http://www.mi-cnx.com)

Help Centre

Copyright © 2026, Miconex Ltd