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Unbeatable Local Choice

Town & City Gift Cards

Town & City Gift Cards

FAQs for Europe including the UK and Ireland

How do I check or change my gift-card balance / unlock / top-up / extend it?

Website Help

Customer Service

How do I use Load This Card

How do I order multiple cards for a business?

How do I remove an item from the basket?

The website is not working

I have put the wrong address in delivery, can I change it?

My payment has not gone through on the website

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Postal Delivery

Shipment and delivery charges on website

Can I buy a gift card in a shop locally?

I have ordered a gift card but it has not arrived

Can I send a gift card directly to someone else

My card hasn't arrived?

What are my postage options?

Do you send internationally?

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Using your Card

My card has expired, can it be extended?

How do I use my gift card online

How long is a gift card valid for?

How do I check the balance on my card?

When the store swiped my card, the machine asked for a pin number; where do I find this?

Where is the CVC/Security Code on my card?

My card will not swipe at payment

The card machine asked for a pin, what do I enter?

Can a gift card be topped up or reloaded?

My gift card has expired but the expiry date on the card states it has a few more years, why is this?

My card won't swipe

My card is damaged can I have a replacement

I visited a business that was listed as accepting the gift card but they wouldn't take it. What can I do?

Where can I find a list of places to spend the card

Is the Gift Card Recyclable?

I bought a gift voucher recently but have not received the activation text with the code. Are you able to help?

I cannot find the long card number for my gift card

My Gift Card Has Expired

I do not have enough money on my gift card for a purchase

My card has declined

I have just been gifted an e-cards but my phone will not support the download of either payment apps. I'm wondering whether I can get an exchange for a physical card?

I cannot get into my digital account on Love Local and it does not recognise my password. What do I do

I tried spending using the card and there was an issue.

Can you refund back to the card?

Can you extend my Town & City Gift Card?

Where can I spend my Gift Card?

How much money is on my Town & City Gift Card?

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Digital/E-Card

Can I gift a digital card to a person with an international phone?

I have received a digital card/e-card how do I add it to my wallet?

What type of phone do I need to use a digital card/e-card?

Is there an option to purchase a digital or e-card instead of a physical gift card?

When does a digital card expire?

How do I add a digital card to my phone?

I have sent a digital gift card but the recipient cannot activate it, how do they do this?

what do I do if I have given the wrong email or mobile number the first time and my Digital card needs resending.

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Business Queries

I have an iZettle reader. I have followed instructions and have “ Send Link” in checkout as instructions state. I have received the SMS link but who’s name and postcode do we insert?

What is a Town and City Gift Card?

What are the benefits of my business accepting the Town and City Gift Card?

How can my business join the Town and City Gift Card for my area?

How do I take payment with a digital Town & City Gift Card at my business?

How do I process a gift card payment at my business?

How do I take payment?

How to take payments with iZettle or SumUp machines

How do I check how much is on the card?

What if the customer does not have enough funds on their Town & City Gift Card?

I have a new terminal? Do I need to do anything?

Can customers demand a chargeback?

How do I take payment with a physical Town & City Gift Card at my business?

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Client Queries

What are Property Fees

What does unmatched transactions mean on Merchant Reports?

What do businesses get when they sign up?

What if a business gets a new card machine?

I'm a customer

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