How do I check how much is on the card? 

Checking the balance on a physical or digital gift card

The instructions of how to check the balance on the physical gift card are written on the reverse of the card. 

The customers can call the balance enquiry number on the reverse of their card, check online www.getmybalance.com or scan the QR code to check their balance:

If checking the digital card, this amount available can be found above the gift card image on the customer's Love Local App:

Checking via your till:

Whether or not you have ePOS, you can check the balance by running a 1p transaction through the till using the gift card. 

This will not be taken off the customer’s card, but will be credited on your merchant account. 

You will need to: 

1. Run a 1p transaction through your till using the gift card as the means of payment
2. On the receipt that prints out, the authorisation code will show the balance 
3. An X will usually be used to show a decimal point, so an authorisation code on the receipt of 001X45 would show funds of €/£1.45 left on the card