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      How do I process a gift card payment at my business?

      How to process a gift card transaction on your terminal/till

      Taking payments with a Town and City Gift Card is as simple as taking any other card payment. Process as a Debit MasterCard transaction. View this flowchart for how to take a payment:

      Gift Card Flow Chart (2)

       

      Card machine with swipe facility 

      If you have a card machine with a swipe facility, swipe the customer’s Town and City Gift Card through the machine and the sales value will be deducted from the card balance. 

       

      Card machine without a swipe facility 

      Without a swipe facility, the Town and City Gift Card payment can be completed by entering the card number, expiry and CVV (The CVV Security Code is above the QR code on the reverse of the card) on your terminal to complete the sale, as you would when taking a payment over the phone.



      Some payment systems, such as Sumup, allow you to send a link to the customer’s phone to transact an online payment: 

       

      iZettle Merchant Guide: 

      1. Log into your iZettle Go app 
      2. Activate the Payment Links feature in Settings 
      3. Add the customers products to your basket and select “Send Link” when you checkout 
      4. Fill in your customer’s name, a few words or a reference number (to keep track of your sent links). 
      5. Choose how to send the link: SMS, email or any messaging app installed on your device (Facebook Messenger, WhatsApp, etc.). 
      6. Send the link and wait for your customer to pay! 

       

      Sumup Merchant Guide:

      1. Log in to your SumUp App. 
      2. Enter the payment amount and a description (optional) or select an item from your products. Then tap “Charge”. Note: We recommend that you enter a description as this will remind the customer of the transaction later and help you to avoid chargebacks. 
      3. For the payment method, select “Payment Links”. 

      You’ll then be given the following options to share the payment link to your customer: 

      1. Show QR code: Your customer scans your business’ QR code from your mobile using the camera of their smartphone. 
      2. Share payment link: Your customer receives the link via email, WhatsApp or any other messaging platform installed on your device. 
      3. Send via SMS: The link is shared with your customer via text message. 

      After your customer has entered their credit card details and confirmed the transaction, you should see that the transaction has been approved. 

       

      Square: 

      Square allows you to swipe magnetic stripe payment cards (without a chip) on your mobile device. The Square Reader for magnetic stripe cards included with your Square Reader is compatible with the latest version of the Square app on any supported device. 

      1. Open the Square app and firmly plug the card reader into the device’s headset jack until you hear a ‘click’. Note: You may need to remove your device case or cover to fully connect the reader. 

      2. Add items to the basket or tap the keypad icon to add custom amounts followed by the + sign. If you’re using a supported barcode scanner, you can scan an item’s barcode with an SKU saved to your item library. 

      3. Tap an item in the basket to add a description, create modifications, change the quantity and apply tax (if applicable). Note: At least £/€1.00 needs to be charged to process a card payment. 
      4. Swipe the card smoothly and quickly through the reader with the magnetic strip facing the thick side of the reader. 

       

      Dojo Card Reader: 

      1. Process the transaction as normal, select Card Payment
      2. Ask the customer to enter the card in the Chip and Pin Reader
      3. The Dojo Reader will ask the customer then to swipe the card across the top of the Dojo Reader

       

      Online transactions:

      If you take payments online, the customer enters the card number, expiry date and CVV on the payment page just like they would with any other debit or credit card. 

       

      All systems:

      In each of the instances described, the transaction goes through like any other card sale. The customer’s balance on the card is reduced by the amount of the sale and you receive the money just like you would for any other card payment.