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      What does unmatched transactions mean on Merchant Reports?

      Why are unmatched transactions showing on my merchants redemptions reports for my program?

      Unmatched transactions can be refunds or the following:

      A purchase is always made in 2 steps.

      1. The money is reserved from the card
      2. The reservation is either completed or reversed. (usually the day after)

      BUT, sometimes when a reservation is completed several days after, that completion gets a different ID in our system and that transaction is then seen under “unmatched transactions”.

      So a normal transaction that is completed “fast” has the same transaction ID in our system.