---
title: What does unmatched transactions mean on Merchant Reports?
description: Why are unmatched transactions showing on my merchants redemptions reports for my program?
---

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July 30, 2025

# What does unmatched transactions mean on Merchant Reports?

## Why are unmatched transactions showing on my merchants redemptions reports for my program?

Unmatched transactions can be refunds or the following:

A purchase is always made in 2 steps.

1. The money is reserved from the card
2. The reservation is either completed or reversed. (usually the day after)

BUT, sometimes when a reservation is completed several days after, that completion gets a different ID in our system and that transaction is then seen under “unmatched transactions”.

So a normal transaction that is completed “fast” has the same transaction ID in our system.

 

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