We are Miconex

Founded in 2010, Miconex work with towns and cities across the UK to help support successful local economies.

In 2015, we developed the UK’s first city-wide gift card program and have subsequently gone on to help towns and cities across the four countries of the United Kingdom to launch their own local currencies using the Mastercard network.

We're searching for an Account Manager

We’re recruiting!

We’re looking for an experienced Account Manager/Place Manager to join our award winning team and help us support our Town and City Gift Card and Mi Rewards clients. 

The role

Miconex has developed products designed to help lock in money for business communities, drive footfall and enhance the understanding of how consumers interact with their home towns and cities.  

Five years ago we developed the UK’s first town and city gift card program and have gift card programs in all 4 countries of the United Kingdom, 120+ in total.  During a recent period of rapid growth we have gone on to expand operations into Ireland, USA and Canada. We have also developed a payment-linked loyalty product (Mi Rewards) for the same market which automatically rewards people for spending money in the local economy. 

Miconex are well established and respected within our sector, Place Management. We work proactively with our clients to help them to grow their programs and ultimately achieve their objectives by driving local spend.

Responsibilities 

• Operating as the lead point of contact for any and all matters specific to your accounts, including the TCGC programs and MI Rewards programs.
• Taking ownership of full client management responsibilities for a portfolio of accounts.
• Launching new clients through an implementation/onboarding end to end process.
• Building and maintaining strong, long-lasting client relationships, through comms, monthly calls and reports.
• Growing the value of the programs from a client perspective; working closely with the Client Success Director and other Account Managers to develop and implement initiatives which increase business and customer adoption. 
• Analysing and capturing sales figures and reporting this back to the Client Success Director and Accounts team as well as the clients.
• Discussing new contracts and services with clients for growth of their program and creating/editing contracts.
• Meet with customers/clients via video link, face to face or over the phone.
• Providing support to customers and businesses as part of ongoing service through Miconex for your clients’ programs.
• Understand the needs of our clients and be able to respond effectively with a plan of how to meet these.
• Updating CRM and account management data throughout.
• Working with suppliers and designers for marketing materials for clients and programs.
• Participating and running webinars for clients/customers.
• Develop processes designed to make the business more efficient.
• Attend seminars, conferences and events where appropriate.
• Keep abreast of trends and changes in the business world and in place management specifically.
• Provide management with general feedback.
• Prepare reports and analysis on account status and present your findings to senior management.

Required:

• Experience in a B2B client facing role with a proven track record of success
• Leadership, organisational and exceptional communication skills
• Drive and energy
• A positive approach to teamwork
• Ability to work independently 
• Experience working in a account management role or similar
• The ability to change processes when needed to improve efficiency 
• Ability to work to key deadline dates under pressure
• Ensures work is consistently produced to a high standard

Desired:

• Experience of using design platforms such as Canva/Photoshop
• Marketing experience in a similar role, i.e B2B/Fintech services
• Experience in CRM and workflow management, using platforms such as Monday.com/Hubspot
• Experience of working remotely/Self managed

What’s on offer?

Working hours are Monday to Friday 9am – 5pm and you will work remotely with a small requirement for face to face time in the office. However you can be office based if you prefer. You’ll receive a competitive remuneration package and training comes as standard, as do the opportunities to progress in this dynamic, forward thinking company. Ready to find out more? Contact leigh@mi-cnx.com with your resume, or complete the form below. We look forward to meeting you!

Apply here